Returns & Refunds

We want you to receive the OZMERE product you ordered in acceptable condition. Please review product descriptions, images and size information before purchasing.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, email prabhmanrooprai05@gmail.com within 7 days of delivery. Include your order number, a description of the issue and clear photographs of the item, packaging and shipping label where relevant. Keep the item and packaging while we review your request.

Review and return arrangements

We will review the information and explain whether a replacement, refund or return is appropriate. If a physical return or reverse pickup is approved, follow the instructions and time window provided by our support team. Pickup arrangements may need to be requested within 5 days of approval. Return shipping charges may apply where the issue is not attributable to OZMERE. Do not send an item back before receiving instructions.

Change of mind and sizing

Because apparel may be prepared to order, returns for change of mind, incorrect size selection or preference about colour/design are generally not accepted. Please check the product's size chart and details before ordering. This does not limit any non-excludable consumer rights under applicable law.

Refunds

Once approved, refunds will be processed to the original payment method where possible. The time taken for funds to appear depends on your payment provider or bank. Shipping charges are not refundable unless required by law or the refund relates to an error or issue for which OZMERE is responsible.

Contact

Email prabhmanrooprai05@gmail.com and include your order number.